Everything you wanted to ask.
Search 20+ answers across bookings, AI try-on, referrals, affiliate and salon partnerships — or reach a human in one tap.
GeneralIs Saundarya free to download?+
Yes. The app is free on iOS and Android — no subscription required to browse, try on looks or book most services.
GeneralWhere do you operate?+
Live across Mumbai, Bengaluru, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad, Jaipur and Goa. New cities added monthly.
GeneralDo you have a physical store?+
No. Saundarya is a mobile-first platform connecting you to verified salons and creators in your city.
GeneralHow do I contact support?+
Reach us via the /contact page, in-app chat, or email hello@saundarya.app. Median first response: under 4 hours on business days.
AI Try-OnHow accurate are the AI try-ons?+
Salon-grade. We map facial geometry and recompose lighting for photorealistic previews across hair, beard, tattoos, nails and makeup.
AI Try-OnDo try-ons work offline?+
Basic filters run on-device. Advanced hair colour and tattoo simulations use cloud rendering and need an internet connection.
AI Try-OnWhich phones are supported?+
iOS 15+ and Android 10+ with a front camera. Neural try-on runs best on devices from 2020 onwards.
BookingsHow do I book a salon?+
Tap any look in the app, choose a verified salon and confirm a slot — no phone calls required.
BookingsCan I reschedule or cancel?+
Yes. Free rescheduling up to 4 hours before the appointment. Cancellations follow the salon's policy; details are shown before you confirm.
BookingsHow are salons verified?+
Every partner is manually vetted for licensing, hygiene, staff certifications and past customer ratings before going live.
BookingsWhat payment methods are accepted?+
UPI, all major cards, net banking, wallets and pay-at-salon for select providers.
Referrals & CreditsHow much can I earn from referrals?+
You and your friend each get ₹50 in service credits when they complete their first booking. Up to 20 referrals per month.
Referrals & CreditsCan I withdraw referral credits as cash?+
No — credits are usable only for services booked on Saundarya. Providers do receive real payouts to their bank account.
Referrals & CreditsDo credits expire?+
Referral credits never expire. Promotional credits from campaigns may carry an expiry noted on the offer.
AffiliateHow does the affiliate program work?+
Sign up, get a unique link and earn up to 20% recurring commission on every paid plan or subscription attributed to you within a 60-day cookie window.
AffiliateWhen do affiliates get paid?+
Commissions clear after a 30-day refund window and are paid out monthly via UPI or bank transfer.
AffiliateHow long is the attribution window?+
60 days first-touch. Any qualifying purchase or subscription in that window is credited to your account.
For SalonsHow do I list my salon?+
Apply from /business — most partners are onboarded in under 48 hours after document verification.
For SalonsWhat does Saundarya charge?+
A flat commission per completed booking plus optional premium tiers for boosted visibility. Full pricing on /business.
For SalonsCan I manage my calendar in the app?+
Yes. The partner app handles slots, staff assignment, offers, reviews and payouts in one place.
Privacy & DataIs my photo data stored?+
Try-on renders happen on-device wherever possible. Cloud renders are deleted within 24 hours. We never sell biometric data.
Privacy & DataWhere is my data stored?+
Personal data is stored on encrypted servers within India, in line with the DPDP Act 2023.
Privacy & DataHow do I delete my account?+
Settings → Account → Delete. Your data is purged within 30 days, except records we're legally required to keep (invoices, tax).
Still have questions?
Our team replies within a few hours on business days.